Committed 1/2

I have committed to my 6-day holiday next January.

However, I am not about to share the pre-hols itinerary planning.

Hands up to those who have encountered a bad customer service experience. What I am about to share is a modern day story of a customer service personnel who went beyond just selling airfares.

Let's define the cast. Company A, company B and Kingdom Travel. I chose not to name A & B by name because I think they would rather I not name them.

I did a fare inquiry on A's website. The site shows airfare with good price. Cheap I should say. I attempted to book it. But when it comes to the securing part, it shows that there were no more seats and I should look for a higher fare or another day to travel. Fine, let's proceed to company B.

I did an online booking with B and secured a fare. Though more expensive by about $100. I manage to reserve a seat. The very next day, the salesperson (Ms Lai) called me, not to ask anything other than whether I have transferred the money to them. I said I will make my way to her office to make payment on Monday (which is the next day).

Come Monday, I got a call from Ms Lai and quite predictably, she asked on the status of my payment. I got slightly annoyed and told her again that I will be making my way to her office to make payment and also that I have told her this yesterday.

I called up A to ask about another ticket fare for my colleague to another location. The customer service personnel said that the ticketing officers are all busy and will call me after 2pm. I believe they were all busy eating. And they never called though I heard them discuss about my call when I was in their shop. I did not buy their fare too because the ticketing officer do not seem to know the route to the destination and I had to tell him that.

This is getting abit long. I shall leave the rest of the story for the next post, if I remember.